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Control Testing in Crosswise can also be thought of as “Procedure Automation.” If you have an existing Procedure, then we can use that, otherwise you can use Crosswise to help write your test procedure. Once you have your procedure, we can create your Agent for testing your Control. In the example below, we’ll do Complaints Testing.

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Complaints Testing

First, you’ll want to take your Procedure and create your Agent (see Building and Editing Agents). Once you have your Agent, you can provide it with a log of complaints data, which the agent will then evaluate using your procedure in order to produce the output. To input the Complaints Data you want to test:
Crosswise currently supports the .csv format for testing Complaints Data.
  • Navigate to the Agents page
  • Find your Agent
  • Add your file to that Agent’s chat pallet
  • Click the green button to run the Agent
  • The Agent will produce your findings, along with commentary and an output file
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